|TravelOnline/Reservation Officer books [Hotel/Airline/Transfer Companies/etc.] on your behalf one by one and separately from each product entity as a 'middle-man' service. TravelOnline/Reservation Officer offers a 'diligent search service' for the most affordable package based on your preference and 'operator-relay service' based on your needs during your travel.||TravelOnline/Reservation Officer, as a mere 'middle-man-service', is NOT the [Hotel/Airline/Transfer Companies/etc.]. TravelOnline/Reservation Officer priority is to give you the 'cheapest' product ENTITIES but offers [Hotel entity/Airline entity/Transfer entity/etc.] services AS-IS-WHERE-IS. It is the client's responsibility to request for 'quote upgrade' should you prefer a better [Hotel/Airline/Transfer Companies/etc.]|
|TravelOnline/Reservation Officer can check important updates/announcements for you on the items included in your packages: [Hotel/Airline/Transfer Companies/etc.]. TravelOnline/Reservation Officer can also provide you the contact of the purchased item concerned.||It is beyond TravelOnline/Reservation Officer's power to change Airline/Hotel/Government/Entities decisions/implementations during your trip. TravelOnline/Reservation Officer, as the middle man, do not have power to influence Airline/Hotel/Tour/Restaurant/Government/Entity changes. When direct/urgent decision is needed, we will need you to speak to the Airline/Hotel/Tour/Restaurant/Government/Entity concerned directly.|
|In unexpected cases/emergency cases [such as flight delays or cancellations, etc], TravelOnline/Reservation Officer will talk to the Hotel/Airline/Transfer Companies/etc. on your behalf to check for possible options. TravelOnline/Reservation Officer will relay options to you as received from the purchased entity.||In unexpected cases/emergency cases [such as flight delays or cancellations], kindly work with TravelOnline/Reservation Officer in looking/deciding for possible alternative steps to take. For it is beyond our power to 'create' alternatives. TravelOnline/Reservation Officer , as the middle-man, relays options as provided by the concerned purchased entities.|
|TravelOnline/Reservation Officer extends customer care in inquiring for 'available' solutions from entities purchased should there be valid emergencies that may be encountered during a trip.||If the Airline/Hotel/Tour/Restaurant/Government/Entity doesn't have the ability to change it or solve it, TravelOnline/Reservation Officer doesn't have greater ability to do so. As the middle-man, all ITEMS and OPTIONS are presented AS-IS and WHERE-IS.|
|In cases of emergencies/accidents/force majeure, TravelOnline/Reservation Officer offers customer care as a middleman in talking to the Airline/Hotel/Tour/Restaurant/Government/Entity for possible solutions and options that "they" can give you.||If the Airline/Hotel/Tour/Restaurant/Government/Entity doesn't have the solution that you want, TravelOnline/Reservation Officer doesn't have greater power to provide it. The scope of our work is helping you coordinate to these purchased products/entities, solutions-problems will not originate from us - the middleman. Our work is mainly customer service as a middleman and any mishaps of the purchased entity is CLEARLY out of our control and is not our liability. TravelOnline is not liable for any expenses you incur for doing your complaints against the Airline/Hotel/Tour/Restaurant/Government/Entity [whether legal or medical or arbitrary] and therefore are on your personal account.|
|TravelOnline/Reservation Officer purchases third party Airline/Hotel/Tour/Restaurant/Government/Entity for you and pays for it in full. Our commitment is to pay every service you pay us to the third party you purchased in full and on time. All payment for services is immediately forwarded to your purchased entities and subject to cancellation policies and booking restrictions of each individual entity purchased.||Cancellations and Booking changes are not on the power of the travel agent anymore after payment but rather subject to strict business policies of Airline/Hotel/Tour/Restaurant/Government/Entity where the payment has been dutifully forwarded to. Deciding to not use a service and expenses incurred to replace a finalized/paid service are on your personal account and are non-refundable/non-reimbursible.|
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