Important Note on Group Joiner Tours
International Group Joiner Tours worldwide include mandatory shopping stops. However, please note that you are not required to buy anything during these visits.
These stops are part of government-supported programs designed to promote local products. Shops and government agencies subsidize tour operators to bring tourists to these venues, with the hope that some guests may purchase local goods.
This subsidy is one of the main reasons why group-joiner tours are significantly more affordable compared to private tours.
If you prefer a tour without shopping stops, a group joiner tour may not be the best option for you. Please let us know if you would like us to prepare a quotation for a private tour instead.
DISCLAIMER:
Due to the ongoing increase in global fuel prices caused by current geopolitical conditions, rates may be subject to fuel surcharge adjustments imposed by airlines and transport suppliers. These surcharges have been approved by relevant authorities and are being implemented worldwide to help airlines continue operating their flights despite rising fuel costs. Please note that this surcharge is set directly by the airline or supplier and is beyond our control, and may be applied even on fully paid bookings for March 2026 travel onwards. Any applicable fuel surcharge must be settled prior to departure. Airlines require full settlement of any applicable fuel surcharge prior to ticket issuance or final confirmation. Should the passenger choose not to proceed with the surcharge, the booking cannot be ticketed or confirmed, and any refund, if applicable, will be subject to the airline’s policies, which may not allow a refund once the surcharge is declined. This is currently being imposed on March 2026 travel dates and may be extended to future travel dates, subject to airline advisories. Your travel agent will inform you once the airline issues the advisory, which is typically released closer to the travel date, as fuel surcharges may be adjusted or removed depending on market conditions. We sincerely appreciate your understanding, as this situation is affecting the travel industry worldwide.

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Important Terms & Conditions
All bookings are final, non-refundable, non-rebookable, and non-transferable. This applies regardless of offloading, visa denial, personal reasons, or no-show.
Cancellations or disruptions due to force majeure / acts of God (including typhoons, natural disasters, government restrictions, flight irregularities, or similar events) are also non-refundable and non-rebookable, as these circumstances are outside the control of TravelOnline and its tour, hotel, and transportation partners.
If your flight is delayed or canceled and you miss any hotel nights, transfers, or tours, these services are not refundable or rebookable, as this is not the fault of the tour operator.
️ FREE Malayan Travel Insurance (Travel Lite Package — Selected Countries Covered)
️
Valid for travelers aged 2 to 65 years old.
This free insurance applies only to travel to Domestic and NON-Schengen countries covered by the Travel Lite plan, including:
Southeast Asia, Hong Kong, Japan, China, Taiwan, Korea, Nepal, Sri Lanka, Australia, and New Zealand
(Not valid for European Schengen countries)
Emergency Trip Cancellation is covered only if:
The policy was issued before the emergency occurred
Important: This insurance is not automatic.
To avail, please submit your valid ID(s) and traveler details to your assigned travel agent and request policy issuance.
Coverage is only valid if you receive an official Malayan Insurance policy document with your name and details. If the policy has not been issued at least 3 days before travel, kindly follow up with your agent.
All benefits and claims are subject to Malayan Insurance Terms & Conditions.
Service Provider Disclaimer
TravelOnline acts solely as a booking agent and does not own, operate, or control the airlines, hotels, transportation, or tour services booked. All services are arranged on behalf of the client.
TravelOnline is not liable for:
Airline or hotel delays/cancellations
Service interruptions or failures by third-party providers
Lost, damaged, or delayed baggage
Accidents, injuries, losses, or dissatisfaction caused by suppliers
By making any payment, the client fully agrees to these terms and releases TravelOnline from liability, and agrees to indemnify TravelOnline from any legal claims arising from third-party service issues.
